Updated May 2022
Welcome to Swan Town Creative, LLC d/b/a Swan Town Creative Systems (swantowncreative.com). This website is made available to you on the following conditions, and you consent to these terms by continuing to use the site. Please read them carefully, and if you disagree with any, navigate away from the site.
Sometimes, you will be subject to additional terms and conditions, such as when you purchase something or disclaimers which may appear on the site.
Privacy Policy
To learn how we handle information that we learn about visitors to our site, please visit https://swantowncreative.com/legal-stuff/.
Electronic Communications
You consent to receive communications from us electronically and agree that any notices or disclosures we are required to provide to you now or in the future may be provided to you in electronic form.
Our Copyrights
The content you see here, including text, images, custom software, compilations of resources, and audio and video content, or made available by the site elsewhere, is the sole and exclusive property of Swan Town Creative, LLC. It is protected by United States and international copyright laws. We take our intellectual property rights seriously and search for infringing uses of our copyrighted material, such as copying, pasting off as your own, or other infringing uses, whether personal or commercial. If you desire to use the information on this website other than by viewing it for your personal use, we offer licenses. If you are found using information other than as explicitly allowed by this agreement, we will notify you and bill you accordingly.
Our Trademarks
Logos, slogans and catchphrases, design aspects of the site, icons, scripts, and service names that appear on the site or elsewhere are trademarks of Swan Town Creative, LLC d/b/a Swan Town Creative Systems and protected by U.S. law. These trademarks help consumers identify Swan Town Creative, LLC d/b/a Swan Town Creative Systems as the source of the information or materials bearing the logo, slogan, or other trademarked design. They may not be used by you in any way that is likely to cause confusion among consumers, implies a connection or endorsement, or that undermines or discredits the brand.
Access Restrictions
You are permitted to use the site for personal and non-commercial use. This means you cannot resell or make other commercial use of any of the content on this site, such as by downloading, copying, duplicating, reproducing, or otherwise removing information from the site for your (or a third party’s) commercial benefit, whether manually or by electronic means. We reserve all rights, including those not expressly granted in these Terms or elsewhere on the site.
You may not engage in tactics to gain an unpermitted benefit from the site, such as hiding logos or content to improve search rankings.
You are responsible for understanding the laws of your jurisdiction as they pertain to using a website like this one, and agree to be bound by the requirements of those laws.
The limited license you are granted to use this site is terminated if you violate any of these Terms.
Copyright Issues
We take copyright issues seriously. If you feel we have infringed upon your copyrights, please contact us at Chanaye Jackson, hello@swantowncreative.com. We will promptly investigate the matter.
Other Parties' Information
Occasionally, we will post about, or allow other parties to post about, information and services provided by companies other than Swan Town Creative, LLC d/b/a Swan Town Creative Systems. We do not warrant the offerings of these companies or the safety of their websites. We do not assume any responsibility for their actions or the outcome of using their products or content. You are advised, and agree, to review the terms and privacy policy governing the information, services, and goods of third parties you may learn about on this site.
Disclaimer of Warranties; Use at Your Own Risk
THE INFORMATION AND CONTENT MADE AVAILABLE TO YOU ON THE SITE IS PROVIDED "AS IS" AND "AS AVAILABLE." WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE INFORMATION, CONTENT, MATERIALS, SERVICES, OR PRODUCTS AVAILABLE HERE. YOU EXPRESSLY AGREE THAT YOUR USE OF THE SITE OR ANY PART OF IT IS AT YOUR SOLE RISK.
TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THE INFORMATION, CONTENT, MATERIALS, OR OTHER SERVICES PROVIDED BY THE SITE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF INFORMATION, CONTENT, OR OTHER MATERIALS OR SERVICES INCLUDED ON THE SITE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, TO THE EXTENT YOUR STATE LAW ALLOWS FOR SUCH DISCLAIMERS.
Governing Law
By using the site, you agree that any dispute related to these terms or with Swan Town Creative, LLC d/b/a Swan Town Creative Systems will be governed by the laws of the state of Georgia, without regard to principles of conflict of laws, and you agree to submit to the personal jurisdiction of Georgia.
Amendments and Other Matters
We may make changes to the site, our offerings or information, and these terms at any time and without prior notice.
If any of these terms are deemed invalid for any reason, that term shall be severable and the remaining terms shall be given their maximum effect.
By using this site, you certify that you are over the age of eighteen.
If you make a purchase on this website, you are subject to this agreement and others, including our no-refund policies.
Updated May 2022
We want to make it easy for you to understand what information we collect from you, what we do with it, and how you can request access to this information.
We believe this is a best practice to maintain transparency and trust with our website visitors and clients, and it just so happens that this complies with the laws of many countries around the world, too. If you have questions about this policy, you can contact us at swantowncreative@gmail.com.
We collect as little information from you as possible for a specific and identifiable purpose, and then we commit to using this information only in the way we have specified. When you visit this site, you are agreeing to this Privacy Policy, the collection of information identified in this policy, and you always have the ability to opt-out.
What Personal Information We Collect and When
We collect information so that we can make our products and services better tailored to the people who visit our site and do business with us. We collect this information to (i) deliver products and services you have purchased from us, (ii) to notify you about our product or service offerings that you may be interested in, so long as you have given us consent to do so, (iii) to keep track of visitor information to our site and/or create retargeted and “lookalike” audiences for advertising purposes.
We collect information from you directly and indirectly through third-party services, as follows:
We use third-party services on our websites to assist in communicating or interacting with the public, including social media services, widgets, apps, pixels, and plugins, as further identified below. These services may distinguish or trace your identity, through, for example, persistent, multi-session cookies.
You can configure your system to delete cookies or disable them. In general, we do not collect or disseminate information collected by these services. When interacting with these third parties, their privacy policies apply.
Cookies are small text files placed on your computer to collect information about the pages you view and your activities on the site. They enable the site to recognize you by, for example, remembering your user name, offering a shopping cart, or keeping track of your preferences if you visit the site again. The cookie transmits this information back to the website's computer (or server) which generally is the only computer that can read it. You can set your Web browser to warn you about attempts to place cookies on your computer or to limit the type of cookies you allow. This site uses single and multi-session cookies to enhance the visitor experience.
This site does not sell or share its email list for use by third parties.
If you choose to opt-out of some or all of our data collection, you may not be able to access all features of this website or our services.
Keeping Your Information Secure
We store personal information with third parties that use industry-standard practices for data security.
Your Rights to Your Information
You own your personal information and have rights to it. For example, you have the rights to:
- Withdraw your consent for us to market our products and services to you and otherwise use the personal information you have provided to us. Withdrawing consent is easy. Simply click “unsubscribe” in the footer of all our emails.
- Request a copy of the information we have about you;
- Be forgotten (that is, have your data deleted and/or ask us to stop using your information for any purpose);
- Correct inaccurate information we have about you (and that means we will notify other service providers we use, and who hold your personal information for us, of those changes as well);
- Object to direct marketing and profiling (for example, we will remove you from our email list and from any list we have uploaded for the purposes of creating custom or retargeted audiences). We also encourage you to disable data collection services on your browser;
- Make complaints about the use of your data to regulatory authorities.
We will comply with these requests within 30 days.
Compliance
We make commercially reasonable efforts to work with data controllers (like our email provider) who guarantee compliance with privacy laws like the European Union’s General Data Protection Regulation.
We store your personal information only for as long as it is needed to use it for the reasons you have consented to.
Occasionally we will revise this policy and will use your contact information to notify you of these changes if they reduce your privacy rights in any way.
Our data protection officer is Chanaye Jackson, hello@swantowncreative.com.
Update Sept 2022
The CEO/Owner of Swan Town Creative, LLC dba Swan Town Creative Systems is Chanaye Jackson who can be reached at hello@swantowncreative.com.
Contact Policy
Swan Town Creative, LLC operates from 9 to 5 PM EST, Monday through Friday. Swan Town Creative, LLC communicates primarily via email, pre-scheduled phone calls, and other electronic means, as appropriate.
Email Policy
Allow up to two (2) business days for a response by email, although Swan Town Creative, LLC strives to respond sooner.
Cancellation
Provide 24 hours notice if you must cancel or reschedule a call. You may forfeit your session if less notice is provided. Refer to your specific contract for more details.
Business Hours
Swan Town Creative, LLC is closed on weekends and federal and state holidays. From time to time, you will be notified of additional days off which will be reflected in the business calendar scheduling prior to booking. Sometimes scheduling discrepancies or issues happen and you will be contacted via email as soon as possible to reschedule.
Billing
You will be billed automatically every 30 days (or the nearest weekday) for recurring charges through Stripe. We will attempt to charge a declined card every three days for up to thirty days (up to 10 times).
Client, if paying in installments, fails to make payment (by choice or because the payment method is cancelled, declined, or otherwise unavailable) within 7 days of the due date. No refund shall issue in this circumstance and no further sessions shall be conducted and access to Program materials shall be immediately revoked.
Billing Disputes
In the unlikely event of a disagreement between Client and Coach regarding your services or deliverables, you agree to make a good faith attempt for 30 days to communicate with Swan Town Creative, LLC prior to initiating a chargeback.
Refunds
There are no refunds for purchases made on this or associated websites related to Swan Town Creative, LLC.
If entering into a longer term relationship with Swan Town Creative, LLC, refer to your specific agreement for the refund policy.
Scheduled Sessions
Sessions will be held via Zoom. Other means, including telephone, can be arranged on a case-by-case basis agreed to between the client and coach.
Sessions are either 120, 60, 30, or 20 minutes in duration. Refer to your specific contract for details.
All sessions must be scheduled using Swan Town Creative, LLC’s calendar via Paperbell. A link for the appropriate calendar will be supplied to you upon the initiation of the relationship. If there is not reasonable availability, reach out to Swan Town Creative, LLC for other possible options, hello@swantowncreative.com.
Package sessions do expire, typically within 180 days of purchase. Refer to your contract for the specifics regarding your terms.
If you do not attend at the scheduled time, your session is forfeited. There is a 10-minute grace period. The session will still end at the scheduled time.
If you must cancel or reschedule, you must do so at least 24 hours in advance, or your session will be forfeited.
Updated September 2022
Payment Options
We accept any form of payment accepted via Stripe.
General Policies
You are responsible for keeping all credit card details and contact information current to keep your account in good standing. Login to your Stripe account to update any billing information.
Billing
You will be billed automatically every 30 days (or the nearest weekday) for recurring charges, or at intervals otherwise agreed in the contract.
Billing Disputes
In the unlikely event of a disagreement between us regarding your services or deliverables, you agree to make a good faith attempt for 30 days to communicate with Swan Town Creative, LLC prior to initiating a chargeback.
Delinquency Policy
If the credit card is declined, we will continue to attempt to charge the card on file every 2 days for 7 days (up to 3 times). We will attempt to contact you for updated billing information.
Delinquent Accounts
After 7 days without payment, your account will be considered delinquent. No refund shall be issued in this circumstance and no further sessions shall be conducted and access to Program materials shall be immediately revoked.
Returned Item Fee
There is a $50.00 insufficient funds fee for returned checks in addition to the amount still due.
Late Fees
Invoices that remain unpaid after 30 days may be assessed a late fee of $50.00 per month.
Refunds
There are no refunds for purchases made on this or associated websites related to Swan Town Creative, LLC.
If entering into a longer-term relationship with Swan Town Creative, LLC, refer to your specific agreement for the refund policy.
Chargebacks
If a customer initiates a chargeback, we will assess a $300.00 processing fee for each individual chargeback.
Regardless of the outcome of a chargeback dispute by a credit card company or the payment processor, we reserve the legal right to enforce our agreements and collect past-due balances in court.
Collections
In the event an account is submitted to a third-party collections service, the client will be responsible for the total amount of the collections fees, in addition to any other fees previously assessed on the account.
Cancellation
Cancellation of an account does not dismiss outstanding invoices or the contracted commitments. At the time of cancellation, any outstanding balance must be settled. All canceled accounts with an outstanding balance may be automatically turned over to a third-party collection service. This paragraph does not invalidate our refund policy.
Update September 2023
If you do not understand these statements or any that follow, do not purchase our programs and discontinue the use of this website.
Website Disclaimer
The information provided by Swan Town Creative, LLC (“we”, “us”, or “our”) on swantowncreative.com (the “Site”) is for general informational purposes only. All information on the Site is provided in good faith, however, we make no representation or warranty of any kind, express or implied, regarding the accuracy, adequacy, validity, reliability, availability, or completeness of any information on the Site. UNDER NO CIRCUMSTANCE SHALL WE HAVE ANY LIABILITY TO YOU FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SITE OR RELIANCE ON ANY INFORMATION PROVIDED ON THE SITE. YOUR USE OF THE SITE AND YOUR RELIANCE ON ANY INFORMATION ON THE SITE IS SOLELY AT YOUR OWN RISK.
External Links Disclaimer
The Site may contain (or you may be sent through the Site) links to the other websites or content belonging to or originating from third parties or links to websites and features in banners or other advertising. Such external links are not investigated, monitored, or checked for accuracy, adequacy, validity, reliability, availability, or completeness by us. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR THE ACCURACY OR RELIABILITY OF ANY INFORMATION OFFERED BY THIRD-PARTY WEBSITES LINKED THROUGH THE SITE OR ANY WEBSITE OR FEATURE LINKED IN ANY BANNER OR OTHER ADVERTISING. WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES.
Professional Disclaimer
The information supplied is meant to serve as tools for personal use at your own discretion in conjunction with other licensed professionals, including but not limited to accountants, lawyers, and tax professionals. The business information is provided for general informational and educational purposes only and is not a substitute for professional advice. Accordingly, before taking any actions based upon such information, we encourage you to consult with the appropriate professionals. We do not provide any kind of business advice. THE USE OR RELIANCE OF ANY INFORMATION CONTAINED ON THE SITE IS SOLELY AT YOUR OWN RISK.
Testimonials Disclaimer
The Site may contain testimonials by users of our products and/or services. These testimonials reflect the real-life experiences and opinions of such users. However, the experiences are personal to those particular users, and may not necessarily be representative of all users of our products and/or services. We do not claim, and you should not assume, that all users will have the same experiences. YOUR INDIVIDUAL RESULTS MAY VARY.
The testimonials on the Site are submitted in various forms such as text, audio and/or video, and are reviewed by us before being posted. They appear on the Site verbatim as given by the users, except fo the correction of grammar or typing errors. Some testimonials may be been shortened for the sake of brevity where the full testimonial contained extraneous information not relevant to the general public.
The views and opinions contained in the testimonials belong solely to the individual user and do not reflect our views and opinions. We are not affiliated with users who provide testimonials, and users are not paid or otherwise compensated for their testimonials.
NO WARRANTIES
The author assumes no responsibility for any circumstances arising out of the use, abuse, interpretation, or application of any information supplied on this website or in our programs. You understand and acknowledge that you are in the best position to evaluate how our information will impact your personal set of circumstances, including known and unknown risks. If you use or rely upon our information, you acknowledge that you do so voluntarily.
When addressing financial matters on our website and in any of our marketing, including but not limited to our newsletters, program pages, videos, and other content, every effort has been made to ensure that we accurately represent our programs and their ability to improve your life.
However, Swan Town Creative, LLC d/b/a Swan Town Creative Systems does not guarantee that you will get any results or earn any money whatsoever using our tools, programs, strategies, or recommendations. Nothing on our sites is a promise or guarantee of future earnings. By using this website or purchasing from any of our order forms, you agree that you are fully responsible for your progress from your participation and implementation, and that we offer no representations or guarantees verbally or in writing regarding your earnings potential.
Your use, or non-use, of this information is at your own risk, and you absolve us of any liability or loss that you or any other person may incur from your or their use or non-use of the information provided.
In no event will we be liable to any party for any direct, indirect, special, incidental, equitable or consequential damages for any use of or reliance on this website, programs, services, and/or products, including, without limitation, any lost profits, personal or business interruptions, personal injuries, accidents, misapplication of information or any other loss, malady, disease or difficulty, or otherwise, even if we are expressly advised of the possibility of such damages or difficulties.
WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS WEBSITE, OR THE INFORMATION, CONTENT, MATERIALS, PROGRAMS, SERVICES, OR PRODUCTS INCLUDED ON THE WEBSITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS WEBSITE INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, EQUITABLE, PUNITIVE AND/OR CONSEQUENTIAL DAMAGES.
Updated September 2023
This Agreement (“Agreement”) is made effective by and between Swan Town Creative, LLC (the “Company”), and purchaser of the digital product (hereafter “Client”), for the purpose of Client purchasing a digital product from Company’s online shop (the “Product”). Client agrees to the terms and conditions below by checking the box in the online shopping cart checkout or by submitting payment for the Product.
Digital Product Usage
After purchasing the digital product, Client will be given access to the product materials within [48 hours] through a download delivered in his/her email or through a portal access requiring a username and password directly associated with the client. Client will have lifetime access to the materials so long as the product(s) is/are available or as according to the specific Product details.
Company hereby grants to Client one (1) exclusive, non-sublicensable, non-transferable, license to use the Product. Client understands and agrees that the Product materials may not be shared with any third party. In the event Company suspects that the Product is being shared with another party, Company reserves the right to immediately terminate Client’s access to the Product.
Client may use the Product for his/her own personal use to support their specific business activities. Client is disallowed to change or modify or add their trademarks to the Product for it to be sold, shared, or otherwise given to the public without express written permission from the Company.
Fees & Payment Processing
In consideration for access to the Product provided by Company, Client agrees to compensate Company the fee indicated on the online shopping cart. If any payment methods are declined by the online payment processor, Client shall provide a new eligible payment method before receiving access to the Product. In the event Client has already been given access to the Product and a payment method is declined, Company reserves the right to collect any and all outstanding receivables.
Refund Policy
Due to the nature of digital products being immediately accessible upon purchasing, no refunds of any fees or other amounts paid by Client in connection with the Product will be allowed under any circumstances.
Personal Information
By purchasing the Product, Client will be asked to provide personal information including his/her name, email address, mailing and billing address. Client agrees to allow Company access to this personal information for all lawful purposes. Client is responsible for the accuracy of the identifying information, maintaining the safety and security of his/her identifying information, and updating Company on any changes to his/her identifying information.
The billing information provided to Company by Client will be kept secure and is subject to the same confidentiality and accuracy requirements as Client’s identifying information indicated above. Providing false or inaccurate information, or using the Product for fraud or unlawful activity, is grounds for immediate termination from the Product.
Copyright
Upon delivery of the digital product to Client, Company retains all copyrights regarding the Product.
Warranties and Liability
Company makes every effort to ensure that the Product is accurate and fit for the use of Company’s customers. However, Company takes no responsibility whatsoever for the suitability of the Product, and Company provides no warranties as to the function or use of the Product, whether express, implied or statutory, including without limitation any warranties of merchantability or fitness for particular purpose. Client agrees to indemnify Company against all liabilities, claims, demands, expenses, actions, costs, damages, or loss arising out of Client’s breach of these terms and conditions. Company shall not be liable to Client or any third party for consequential, indirect, special or exemplary damages including but not limited to damages for loss of profits, business or anticipated benefits whether arising under tort, contract, negligence or otherwise whether or not foreseen, reasonably foreseeable or advised of the possibility of such damages.
Force Majeure
If the performance of this Agreement or any obligations hereunder is prevented, restricted or interfered with by reason of earthquake, fire, flood or other casualty or due to strikes, riot, storms, explosions, acts of God, death of him/herself or a family member, war, terrorism, or a similar occurrence or condition beyond the reasonable control of the parties, the party so affected shall, upon giving prompt notice to the other party, be excused from such performance during such prevention, restriction or interference, and any failure or delay resulting therefrom shall not be considered a breach of this Agreement.
Guarantees
Company does not make any guarantees as to the results, including financial or other personal gains, of Client’s use of the Product. Client agrees to take responsibility for Client’s own results with regard to using the Product.
Release & Reasonable Expectations
Client has spent a satisfactory amount of time reviewing Company’s business and has a reasonable expectation that Company’s Product will produce different outcomes and results for each Client. Client understands and agrees that:
Entire Agreement
This is a binding Agreement that incorporates the entire understanding of the parties, supersedes any other written or oral agreements between the parties, and any modifications must be in writing, signed by both parties, and physically attached to the original agreement.
Venue and Jurisdiction
By using the Products, you agree that any dispute related to these terms or with Swan Town Creative, LLC d/b/a Swan Town Creative Systems will be governed by the laws of the state of Georgia, without regard to principles of conflict of laws, and you agree to submit to the personal jurisdiction of Georgia.
Transfer
This agreement cannot be transferred or assigned to any third party without the written consent of Company.
Severability
In the event that any part of this Agreement is found to be invalid or unenforceable, the remainder of this Agreement shall remain valid and enforceable. Any failure by one or both parties to enforce a provision of this Agreement shall not constitute a waiver of any other portion or provision of this agreement.
Updated May 2022
Once you have booked an appointment with Swan Town Creative, LLC, it means that we have reserved time in our schedule exclusively for you.
As a courtesy and request, notify us of your need to cancel at least twenty-four (24) hours prior to your appointment. We understand things happen and will work with you on a case-by-case basis, especially if there is an emergency.
If you cancel your appointment less than 24 hours before it is scheduled to take place:
All appointments can be cancelled or rescheduled in the Paperbell portal, through any previously received confirmation email, or via email - hello@swantowncreative.com.
Updated May 2022
On this site, there are products and links in which I may earn an affiliate commission for any purchase you make. The links will generally go to Amazon and other companies, organizations, or businesses that I have vetted. They will only be suggested if I would recommend the product or service. I only promote those products or services that I have investigated and truly feel deliver value to you.
Since this is required: “As an Amazon Associate, I earn from qualifying purchases.”
If you have questions or concerns, don’t be afraid to reach out.
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